Shipping Policy
Shipping Policy: Emerstone Gems
Last Updated: August 7, 2023
At Emerstone Gems, we are dedicated to delivering our exquisite lab-grown jewelry to your doorstep with precision and care. Please read our Shipping Policy to ensure you are informed about how we handle shipping for both our custom commissions and online shopping orders.
1. Free Standard Shipping
All orders from Emerstone Gems qualify for free standard shipping. This offer is available for all domestic orders, unless otherwise stated.
2. Shipping Methods
We offer several shipping methods for your convenience:
- Standard Shipping: Delivery in 5-7 business days.
- Expedited Shipping: Delivery in 2-3 business days.
- Express Shipping: Delivery within 1-2 business days.
Please note that custom commission pieces may have a longer processing time before shipping.
3. Tracking Your Order
Once your order is shipped, we will provide you with a tracking number via email. You can use this number to monitor your package’s progress and estimated delivery date.
4. Custom Commissions Shipping
Custom pieces require meticulous craftsmanship. Once your commissioned piece is ready for shipment, we will notify you and provide shipping details. Depending on the complexity of the design, the shipping date for custom orders may vary.
5. International Shipping
Emerstone Gems proudly ships worldwide. International orders may be subject to customs fees, duties, or taxes which are not included in the total cost of your order. It is your responsibility to pay these fees upon delivery.
6. Packaging
Your jewelry will arrive in our signature Emerstone Gems box, ensuring that your piece is both protected and beautifully presented.
7. Shipping Delays
While we strive to ensure timely deliveries, shipping times may occasionally be affected by factors beyond our control, such as bad weather or carrier delays. We appreciate your patience in these instances.
8. Undeliverable Packages
If a package is returned to us as undeliverable, we will contact you to provide a valid address. Please ensure your shipping address is accurate to avoid any inconveniences.
9. Insurance
All shipped items are fully insured by Emerstone Gems until they reach your specified delivery address. Once delivered, responsibility for the product transfers to the recipient.
10. Returns & Exchanges
If you wish to return or exchange a product, please refer to our Return & Exchange Policy for guidelines.
11. Contacting Us About Shipping
For any questions or concerns related to shipping, please contact our customer service team at:
Emerstone Gems
Email: [contact email]
Phone: [contact phone number]
Thank you for choosing Emerstone Gems. We look forward to delivering our meticulously crafted lab-grown jewelry straight to your hands.