Terms of Use
Terms of Use: Emerstone Gems
Last Updated: August 7, 2023
Welcome to Emerstone Gems! We are thrilled to have you explore our collection of premium lab-grown jewelry. Before you proceed, please take a few minutes to read our Terms of Use which govern your access to and use of our website, services, and products.
1. Acceptance of Terms
By accessing or using our website and services, you agree to comply with and be bound by these Terms of Use. If you disagree with any part of these terms, you should refrain from using our website and services.
2. Product Descriptions and Accuracy
We strive to be as accurate as possible when describing our products and services. However, Emerstone Gems does not warrant that product descriptions, photos, or other content is accurate, complete, reliable, or error-free.
3. Custom Commissions
For custom commissions, the client agrees to provide detailed information regarding their desired design. A design consultation will be provided, and once the design is finalized, changes may incur additional charges. All custom work requires a deposit upfront.
4. Pricing
Prices for products are subject to change without notice. All prices are inclusive of VAT, where applicable. We reserve the right to modify or discontinue any product or service without prior notice.
5. Online Shopping
Orders are subject to acceptance and availability. Items in your shopping cart are not reserved and may be purchased by other customers.
6. Returns & Exchanges
Please refer to our Return & Exchange Policy for details regarding returns, refunds, and exchanges of products.
7. Intellectual Property
All content available on the website, including but not limited to text, graphics, logos, and images, is the property of Emerstone Gems and is protected by international copyright laws.
8. User Content
Any content you submit or share, including feedback, comments, or suggestions, will be considered non-confidential and non-proprietary. Emerstone Gems reserves the right to use, reproduce, modify, and distribute such content for any purpose without compensation to you.
9. Limitation of Liability
Emerstone Gems will not be liable for any indirect, special, incidental, or consequential damages, whether based on breach of contract, breach of warranty, or any other legal theory.
10. External Links
Our website may contain links to third-party websites. We are not responsible for the content or accuracy of these sites.
11. Privacy
Your submission of personal information through the store is governed by our Privacy Policy.
12. Changes to Terms of Use
Emerstone Gems reserves the right to change these Terms of Use without notice. It is your responsibility to check this page for any updates.
13. Governing Law & Jurisdiction
These Terms of Use shall be governed by and construed in accordance with the laws of the country in which Emerstone Gems is based, without regard to its conflict of law provisions.
14. Indemnification
You agree to indemnify, defend, and hold harmless Emerstone Gems, its directors, officers, employees, and partners from any claim or demand made by any third party due to your breach of these Terms of Use.
15. Termination
We reserve the right to terminate your access to our website and services without prior notice for breaches of these terms.
16. Feedback and Complaints
Any feedback or complaints should be directed to our customer service team at [contact email].
17. Force Majeure
Emerstone Gems will not be held liable or responsible for any failure to perform or delay in performance due to unforeseen circumstances beyond our reasonable control, such as natural disasters, strikes, or transportation disruptions.
18. Entire Agreement
These Terms of Use, along with any other policies or operating rules posted by us on this site or in respect to our services, constitute the entire agreement between you and Emerstone Gems.
19. Severability
If any provision of these Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
20. No Waiver
Any failure by Emerstone Gems to enforce any part of these terms shall not be construed as a waiver of our right to later enforce any part of these terms.
For any queries or further clarifications regarding our Terms of Use, please contact our customer service team. We thank you for choosing Emerstone Gems, and we look forward to serving you with the finest lab-grown jewelry.